Terms and Conditions

Camden Movers Service Terms and Conditions

These Terms and Conditions set out the basis on which Camden Movers provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Camden Movers, we, us, our refers to the removal service provider trading as Camden Movers.

1.2 You, your, customer refers to the person or organisation that requests, books, or pays for our services.

1.3 Services refers to removal, packing, loading, transportation, unloading, storage coordination, and any related services that we agree to provide.

1.4 Goods refers to the items, belongings, furniture, equipment, or other property that you ask us to handle, move, or transport.

1.5 Contract refers to the legally binding agreement between you and us, formed when we confirm your booking.

2. Scope of Services

2.1 Our core services include residential and commercial removals, including packing and unpacking, loading and unloading, and transportation of goods between agreed addresses within the United Kingdom.

2.2 We may provide additional services, such as furniture dismantling and reassembly, provision of packing materials, or coordination with storage facilities, if agreed in advance and confirmed in writing as part of your booking.

2.3 We reserve the right to refuse to move any items that, in our reasonable opinion, are unsafe, prohibited by law, inadequately packed, or likely to cause damage or injury.

3. Booking Process

3.1 You may request a quotation by providing accurate details of the property, access conditions, addresses, volume of goods, and any special requirements. Quotations are based on the information you supply.

3.2 A quotation is not a binding offer and may be revised if the information provided is incomplete, inaccurate, or changes before the service date. We may adjust the price if the scope of work changes or if additional services are requested.

3.3 Your booking is only confirmed when we issue a written confirmation specifying the date, time, services to be provided, and price. Until this confirmation is issued, we are under no obligation to reserve a date or provide services.

3.4 You are responsible for checking the booking details carefully and notifying us promptly of any errors or changes. Material changes may result in an updated quotation and revised charges.

4. Access, Parking, and Service Conditions

4.1 You must ensure suitable access at both collection and delivery addresses, including adequate parking for our vehicles and safe access for our staff.

4.2 You are responsible for arranging any necessary parking permissions, permits, or suspension of parking restrictions, and for paying any associated charges unless otherwise agreed in writing.

4.3 We may charge additional fees or reasonably adjust the price if:

a. There are long carrying distances from our vehicle to the property.

b. There is restricted or difficult access, including stairs, narrow doorways, lifts, or obstacles.

c. We encounter waiting time or delays due to keys, landlords, agents, or other third parties.

4.4 We are not responsible for delays caused by traffic, road conditions, weather, industrial action, or other circumstances beyond our reasonable control. In such circumstances, we will make reasonable efforts to complete the service as soon as practical.

5. Customer Responsibilities

5.1 You must adequately pack and secure your goods, unless we have expressly agreed to provide packing services. We will not be liable for damage arising from deficient or unsuitable packing carried out by you or a third party.

5.2 You must remove and secure personal documents, passports, jewellery, cash, valuable items, and any fragile or high-value goods that you do not wish to be handled by our team, unless they have been specifically declared and agreed in advance.

5.3 You must declare any items of high value prior to the move and obtain appropriate insurance cover if necessary. We may refuse to move certain high-value items if they exceed our standard liability limits.

5.4 You must ensure that all appliances are properly disconnected, defrosted, drained, and ready for transport. We do not disconnect, reconnect, or install appliances unless expressly agreed as an additional service.

6. Payments and Charges

6.1 Our charges will be stated in the quotation and confirmed at the time of booking. Prices may be based on hourly rates, a fixed fee, or a combination, depending on the nature of the service.

6.2 We may require a deposit to secure your booking. The amount and due date for any deposit will be specified at the time of booking. Deposits are generally non-refundable unless otherwise stated in these terms.

6.3 Unless expressly agreed otherwise, all outstanding balances must be paid in full on completion of the service on the same day. We reserve the right not to unload goods or to retain goods until full payment has been received.

6.4 Payments must be made using an accepted payment method as communicated during the booking process. You are responsible for any bank or payment processing charges.

6.5 If payment is not made when due, we may charge interest on overdue amounts at the statutory rate and recover any reasonable costs incurred in pursuing payment.

7. Cancellations and Amendments

7.1 You may cancel or reschedule your booking by giving us written notice.

7.2 If you cancel more than seven days before the scheduled service date, we will generally refund any deposit paid, subject to reasonable administrative charges where applicable.

7.3 If you cancel less than seven days but more than forty eight hours before the scheduled service date, we may retain part or all of your deposit as a cancellation fee, reflecting potential lost bookings and preparation costs.

7.4 If you cancel within forty eight hours of the scheduled service date, fail to be present, or are otherwise not ready for the service to commence, we may charge up to the full quoted price.

7.5 Any request to change the service date, time, or scope is subject to availability and may result in adjusted charges. We will inform you of any revised costs before confirming new arrangements.

7.6 We reserve the right to cancel or postpone the service in case of unsafe conditions, extreme weather, vehicle breakdown, staff illness, or other circumstances beyond our reasonable control. In such cases, our liability is limited to refunding any amounts paid for services not provided or rearranging the service on a mutually agreed date.

8. Exclusions and Prohibited Items

8.1 We do not carry, and you must not request us to carry, any of the following without our prior written consent:

a. Hazardous, toxic, or flammable materials, including gas cylinders, fuels, chemicals, or explosives.

b. Illegal goods, stolen property, or items in breach of any law or regulation.

c. Livestock, pets, plants, or perishable goods that may suffer deterioration in transit.

d. Items of exceptional value, such as fine art, antiques, precious metals, or rare collections, unless expressly declared and agreed.

8.2 If we inadvertently or unknowingly transport prohibited items, our liability is strictly limited and we may arrange for safe disposal at your cost or notify the relevant authorities where legally required.

9. Liability for Loss or Damage

9.1 We will exercise reasonable care and skill in handling, loading, transporting, and unloading your goods. Our liability for loss or damage is, however, limited as set out in this section.

9.2 We are not liable for:

a. Loss or damage arising from your failure to pack goods properly where packing is carried out by you or a third party.

b. Loss or damage to fragile or delicate items not properly protected.

c. Damage to goods where there is pre existing wear, tear, defect, or vulnerability.

d. Loss of data, software, or electronic files from computers, devices, or media.

e. Indirect or consequential losses, loss of profits, or loss of opportunity.

9.3 Our total liability for any loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will not exceed a reasonable value per item or per consignment, subject to the limitations communicated at the time of booking.

9.4 You must notify us in writing of any visible loss or damage as soon as reasonably possible, and in any event within seven days of completion of the service. We may inspect the damage before any repair or disposal takes place.

9.5 We are not responsible for damage to property, fixtures, or fittings unless caused by our proven negligence. You must take reasonable steps to protect floors, walls, doorways, and other vulnerable areas before the service begins.

10. Insurance

10.1 We maintain appropriate public liability and, where applicable, goods in transit insurance to cover our legal liabilities in providing removal services.

10.2 Our insurance does not replace your own insurance cover. You are strongly advised to arrange appropriate insurance for your goods and property during the removal process, particularly for high value items.

10.3 Any claim may be subject to policy terms, exclusions, and excesses. Our liability will not exceed the cover available under any applicable insurance policy.

11. Waste, Disposal, and Environmental Regulations

11.1 We comply with relevant UK waste and environmental regulations when handling and transporting items for disposal.

11.2 We will only remove waste or items for disposal as part of an agreed service. Additional charges may apply for disposal of unwanted items, bulky waste, or items subject to special handling requirements.

11.3 You confirm that any items presented for disposal are your property or that you have the authority to dispose of them. We are not responsible for any claim arising from removal or disposal of items subsequently alleged to belong to another person.

11.4 Certain items may require specialist disposal and cannot be removed as part of a standard removal service. This may include hazardous materials, electrical items subject to specific regulations, or items restricted by local authority rules. We may refuse to remove such items or quote separately for compliant disposal where permissible.

11.5 We aim to minimise environmental impact by using appropriate disposal routes and recycling facilities where available and practical. However, we do not guarantee that all waste will be recycled.

12. Delays, Storage, and Holding of Goods

12.1 If completion of the service is delayed for reasons outside our control, including delays in property access, key collection, or completion of transactions, we may charge waiting time at our standard hourly rates.

12.2 If we are unable to deliver goods on the agreed date due to circumstances beyond our control, we may place the goods into temporary storage. Any storage and additional handling charges will be your responsibility.

12.3 We may exercise a lien over goods in our possession pending payment of any unpaid charges. If charges remain unpaid after reasonable notice, we may sell or dispose of the goods and apply the proceeds against the outstanding sums, subject to applicable law.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly.

13.2 Formal complaints should be submitted in writing, providing full details of the issue, the service date, addresses, and any supporting information. We will acknowledge receipt and aim to respond within a reasonable time.

13.3 We will work with you in good faith to seek a fair resolution. This may include repair, compensation within the limits of our liability, or other appropriate remedy where a valid claim is established.

14. Data Protection and Privacy

14.1 We collect and process personal information that you provide in order to arrange and deliver our services, manage bookings, and handle payments and communications.

14.2 We will handle your personal data in accordance with applicable UK data protection laws and only retain it for as long as necessary for the purposes for which it was collected or as required by law.

14.3 We may share your information with trusted third parties where necessary to perform the contract, such as payment processors or storage partners, but we will not sell your personal data.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will govern your contract with us.

15.2 Any variation to these terms must be agreed in writing. Verbal statements or representations not confirmed in writing will not amend or override these Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.

By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.