Privacy Policy
Camden Movers Privacy Policy
This Privacy Policy explains how Camden Movers collects, uses, stores and protects personal data when providing moving and related services. It applies to all Camden Movers customers within our service area, as well as to individuals who contact us with enquiries or visit our website. We are committed to processing personal data in a lawful, fair and transparent manner in accordance with the General Data Protection Regulation and applicable UK data protection laws.
Data Controller
Camden Movers is the data controller for the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal data when you use our services or interact with us.
Personal Data We Collect
We may collect and process the following categories of personal data:
Identification details, such as name, title and contact preferences.
Contact details, such as billing address, collection and delivery addresses, and other address details relevant to your move.
Communication details, such as information you provide in enquiries, emails, online forms, feedback, complaints and telephone conversations.
Service details, such as information about the type of move you require, property access details, inventory lists, packing and storage requirements, and any special instructions you provide.
Billing and payment details, such as information necessary to process payments and manage invoices. We do not store full payment card details where payment is processed through a secure third-party payment processor.
Technical and usage data, such as IP address, browser type, device identifiers, and information about your interactions with our website, to the extent that this is collected through cookies or similar technologies where permitted by law.
Marketing and communication preferences, such as whether you wish to receive updates or promotions about our services and how you prefer to be contacted.
How We Collect Personal Data
We collect personal data directly from you when you request a quotation, make a booking, contact us by telephone or other communication channels, complete forms, provide feedback or otherwise interact with us. We may also obtain limited personal data from publicly available sources or from third parties where this is necessary to provide our services, such as building management or landlords who coordinate access to premises in connection with your move.
Lawful Bases for Processing
We process your personal data only where we have a valid legal basis under data protection laws. Depending on the specific processing activity, we rely on one or more of the following lawful bases:
Performance of a contract. We use your personal data to provide quotations, confirm bookings, plan and carry out moves, handle payments, and manage your customer account where this is necessary to enter into and fulfil our contract with you.
Compliance with legal obligations. We may process your data to comply with accounting, tax, insurance, health and safety, and other regulatory requirements, and to respond to lawful requests from authorities.
Legitimate interests. We may process personal data for our legitimate business interests, provided that these interests are not overridden by your rights and freedoms. This includes managing our relationship with you, improving our services, maintaining security, preventing fraud, and handling enquiries and complaints.
Consent. In some cases, we rely on your consent, for example, for certain marketing activities or optional cookies where consent is required. Where we rely on consent, you have the right to withdraw it at any time.
Purposes of Processing Personal Data
We use personal data for the following purposes:
To provide moving and related services, including quotations, planning, transportation, packing, storage and delivery.
To manage bookings, including confirmations, changes, cancellations and scheduling.
To communicate with you about your move, answer enquiries, provide customer support and manage complaints or disputes.
To manage payments, billing, invoicing, refunds and accounting.
To improve our services, operations and customer experience, including staff training and quality assurance.
To send you service-related notifications and, where permitted, marketing communications about our services that may be of interest to you.
To maintain the security of our systems, premises and vehicles, and to prevent or detect fraud and misuse of our services.
To comply with applicable laws, regulations and legal processes.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and in accordance with data protection law.
Service providers and data processors. We may share data with companies that provide services on our behalf, such as IT and hosting providers, payment processors, accounting and bookkeeping services, customer relationship management systems, communication platforms, and storage and logistics partners. These third parties act as data processors and are only permitted to process your data in accordance with our instructions and applicable law.
Professional advisers. We may share personal data with professional advisers such as lawyers, auditors and insurers where necessary for legal, insurance or accounting purposes.
Authorities and legal obligations. We may disclose personal data to law enforcement, regulatory bodies or other authorities where required by law or where necessary to protect our rights, property or safety or that of our customers or others.
Business transfers. In the event of a business reorganisation, merger, acquisition or sale of assets, your personal data may be transferred as part of that transaction in accordance with data protection laws.
International Transfers
Where we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection law. This may include using standard contractual clauses approved by relevant authorities or transferring data to countries that have been recognised as providing an adequate level of protection.
Data Retention
We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, manage our relationship with you, comply with legal obligations, resolve disputes and enforce agreements.
In general, we retain customer and booking information for a period that allows us to meet our contractual and legal obligations, including tax and accounting requirements. Communications, enquiries and related records may be retained for a reasonable period to respond to queries, manage complaints and improve our services.
When personal data is no longer needed for the purposes for which it was collected, we will securely delete or anonymise it, unless we are required by law to retain it for a longer period.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training, and regular review of our procedures. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and legal exceptions:
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with information about how it is used.
Right to rectification. You have the right to request correction of inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may request that we delete your personal data, for example, where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.
Right to object. You have the right to object to processing based on our legitimate interests, including profiling, and to object at any time to direct marketing.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller, where technically feasible.
Right to withdraw consent. Where we rely on your consent to process personal data, you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the contact details provided in your service documentation or on our official communications. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can address your concerns. You also have the right to lodge a complaint with the competent data protection authority in the country where you live, work or where you believe a breach of data protection law has occurred.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated version will be made available through our usual communication channels and will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
